Help & Documentation

Find answers to common questions and learn how to use retaincoda effectively.

Getting Started

How to Create an Account

Learn how to create your retaincoda account and get started.

How to Login

Step-by-step guide to logging into your account.

How to Reset Your Password

Forgot your password? Learn how to reset it.

How to Resend Activation Code

Didn't receive your activation email? Learn how to request a new activation code.

How to Use the Dashboard

Navigate and understand your main dashboard overview.

Workspaces

How to Create a Workspace

Create a new workspace to organize your business and collaborate with team members.

How to Select and Switch Workspaces

Switch between multiple workspaces and manage your workspace selection.

How to Manage Workspace Settings

Update workspace information, description, and basic settings.

How to Manage Workspace Members

Add, remove, and manage team members in your workspace.

How to Invite Workspace Members

Send invitations to new team members to join your workspace.

How to Manage User Permissions

Configure granular permissions for workspace members to control access.

How to Change Workspace Plan

Upgrade or downgrade your workspace subscription plan.

Account Settings

How to Manage Your Profile

Update your personal information and account settings.

How to Change Your Email Address

Update your email address associated with your account.

How to Change Your Password

Update your account password for better security.

How to Manage Notifications

Configure email and in-app notification preferences.

How to Setup Billing Information

Configure your billing settings for invoices and proposals.

How to Manage Tax Categories

Create and manage tax categories for your invoices.

Clients

How to Create a Client

Add a new client to your CRM system.

How to Manage Clients

Edit, view, and manage your client information.

How to Send Client Portal Link

Share secure portal access with your clients.

How to Revoke Client Portal Access

Remove client access to the portal when needed.

Leads

How to Create a Lead

Capture and organize potential clients as leads.

How to Manage Leads

Edit, update, and track your leads through the sales pipeline.

How to Convert a Lead to a Project

Transform a lead into an active project.

How to Convert a Lead to a Client

Convert a lead directly to a client without creating a project.

Projects

How to Create a Project

Set up a new project for your client work.

How to Manage Projects

Update project details and track progress.

How to Add Project Updates

Track project progress with status updates and notes.

Milestones

How to Create a Milestone

Add milestones to track work items for projects.

How to Manage Milestones

Edit milestones and track their usage in invoices and proposals.

Proposals

How to Create a Proposal

Create professional proposals for your clients.

How to Manage Proposals

Edit proposals, update status, and track client responses.

How to Send a Proposal

Share proposals with clients via the Client Portal.

How to Generate Proposal PDF

Download professional PDF versions of your proposals.

How to Convert a Proposal to an Invoice

Transform an accepted proposal into an invoice.

Invoices

How to Create an Invoice

Generate invoices for your clients.

How to Manage Invoices

Edit invoices, update status, and generate PDFs.

How to Send an Invoice

Share invoices with clients via the Client Portal.

How to Generate Invoice PDF

Download professional PDF versions of your invoices.

How to Update Invoice Status

Mark invoices as paid, draft, or other statuses.

How to Distribute Invoice Payments to Milestones

Allocate invoice payments across multiple milestones.

How to Link Milestones to Invoices

Connect project milestones to invoices for tracking.

Contracts

How to Create a Contract

Create and upload contracts for your clients.

How to Manage Contracts

Edit contracts, update status, and track contract lifecycle.

How to Share a Contract with Clients

Share contracts with clients through the Client Portal.

How to Acknowledge a Contract (Client)

Clients can acknowledge receipt of contracts through the portal.

Billing

How to Use the Billing Dashboard

Understand your billing statistics and financial overview.

Client Portal

How to Use the Client Portal

Guide for clients on using the portal to view invoices and proposals.

How to View Invoices in the Portal (Client)

Clients can view and download invoices through the portal.

How to View Proposals in the Portal (Client)

Clients can view proposals and track their status.

How to View Contracts in the Portal (Client)

Clients can view and acknowledge contracts through the portal.

How to View Milestones in the Portal (Client)

Clients can track project milestones and payment status.

How to View Project Updates in the Portal (Client)

Clients can see project progress updates and milestones.

How to Mark an Invoice as Paid (Client)

Clients can mark invoices as paid through the portal.

Support

How to Create a Support Ticket

Get help by creating a support ticket.

How to Manage Support Tickets

Track and update your support ticket status and messages.